Order Returns & Refunds

To start your return 

Common Return Questions

Can I cancel my order?

If you change your mind before shipping your item, just call us to cancel your order and we will process the refund along with any shipping fees applied.

If you wish to return the item after receiving it, you have up to 7 days to do so, keeping in mind the following conditions:

  • The item is not on the “Non Returnable” Items
  • You can’t return Clearance Items clearly marked as “Non-Returnable” and displaying a “No-Return Policy”.
  • Only the items with Original “Retail Packaging” never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

What items are returnable?

  • Within (7) days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

What items are Non-Refundable?

The items that cannot be returned are:

  1. Clearance items clearly marked as such and displaying a No-Return Policy
  2. When the offer notes states so specifically are items that cannot be returned.
    • Items that fall into the below product types-
    • Underwear
    • Lingerie
    • Socks
    • Software
    • Music albums
    • Books
    • Swimwear
    • Beauty & Fragrances
    • Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

Are there any charges for return?

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

How do I return?

  • Email us at support@tojarcom.com
  • Include your order number and reason for return 
  • You will get a confirmation email with shipping guidelines

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

 

Still have questions? Email us at support@tojarcom.com with your full name, order number and we will get back to you shortly.