Frequently Asked Questions
- How can I place an order with Tojarcom?
- Browse the internet, search for your product from any online retailer in the USA.
- Choose your color, size, etc.
- Copy the link (URL address in top)
Follow these simple steps on our page:
- Under “Personal Information” section:
- Enter your Name, Email and Mobile Number; or create an account.
- Under “Product information” section:
- Enter the Name of your product (Optional)
- Paste the Product URL Link (Mandatory).
- Upload Product’s image / document (Optional).
- If you Need to add more product:
- Click on “ADD PRODUCT” and repeat steps 1 to 3 (10 Products Max)
- When finished;
- Click “SUBMIT”.
- How can I pay for my purchases on Tojarcom?
Currently for UAE customers, we only accept major credit cards. You will receive an order confirmation by email, with a Payment Request link to pay for your order using a Secure Payment Gateway (Payfort®).
- How long does it take to receive my packages after making my order?
Shipping time depends on the vendor of the product. As soon as your order reach our warehouse, it will take (3 to 5) working days. DHL Express is the international courier contracted by Tojarcom. Once the product is shipped, the customer will be provided with a tracking number.
- Is it safe to use my Credit Card on Tojarcom website?
Yes, using your Credit or Debit card is safe on Tojarcom. Your credit card details are not saved and are automatically deleted once your payment is submitted. Tojarcom use a Secure Payment Gateway (Payfort®).
- How much does domestic shipping costs?
International shipping cost is according to weight and volume; the more items you order per one basket the less shipping cost you pay. There is no extra domestic delivery fees since DHL ships and deliver orders to your door. Final price of your order does not include VAT, which will be paid upon receiving the item by the shipping courier.
- Is there any other fees I should pay after paying with my credit card?
Final price of your order does not include VAT, which will be paid upon receiving the item. The courier will inform you of how much is the VAT before delivering.
- Can I return and or exchange my order?
Yes, but you need to refer back to return policy.
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